Returns

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

 

PLEASE NOTE: EMBROIDERY HOODIES CAN NOT BE RETURNED, IT IS AN EXPENSIVE AND TIME INTENSIVE PROCESS SO ONCE THE ORDER IS PLACED IT MAY NOT BE EXCHANGED OR RETURNED OR REFUNDED IF PRODUCTION HAS STARTED, ONLY CANCELED. NOTIFY US ASAP.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Free gifts and / or promotional items cannot be returned!
To start a return, you can contact us at support@crewanime.com. Please note that returns will need to be sent to the following address:

5 Brayford Square
LONDON
E1 0SG


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Note that you are responsible for the charges of the return shipping!

You can always contact us for any return questions at support@crewanime.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@crewanime.com.

BULK ORDERS

By placing a bulk order with Crew Anime, hereafter referred to as "Seller", the purchaser, hereafter referred to as "Buyer", acknowledges and agrees to the following terms and conditions:

1. Definition of Bulk Order: A bulk order is defined as a purchase of a significantly large quantity of goods or services, 20+ items, exceeding the standard limits set by the Seller for individual or small-scale orders, .

2. Non-Refundable Nature of Bulk Orders: Buyer understands and accepts that all bulk orders are non-refundable. Once a bulk order is confirmed and payment is received, it cannot be cancelled or refunded for any reason.

3. Order Confirmation: Upon placement of a bulk order, the Buyer will receive an order confirmation detailing the specifics of the purchase, including quantity, pricing, and delivery details. The Buyer is responsible for reviewing this confirmation for accuracy and promptly notifying the Seller of any discrepancies.

4. Cancellation Exceptions: In the event that the Seller is unable to fulfil a bulk order due to circumstances beyond their control, such as product unavailability, production issues, or other unforeseen circumstances, the Seller reserves the right to amend the order or refund the cost amount of the unavailable products.

5. Quality Assurance: The Seller ensures that all products or services included in the bulk order will meet the specified quality standards as outlined in the Seller's product descriptions or service agreements. In the event of any quality concerns, the Buyer should refer to the Seller's warranty or guarantee policies for resolution.

6. Delivery and Shipping: Delivery timelines and shipping methods for bulk orders will be communicated at the time of order confirmation. The Buyer is responsible for providing accurate and complete shipping information. Any additional charges or fees incurred due to inaccurate information will be the responsibility of the Buyer.

7. Damaged or Defective Products: In the event that the Buyer receives damaged or defective products as part of a bulk order, the Buyer should notify the Seller within 10 days from the date of receipt. The Seller will work with the Buyer to find a suitable resolution, which may include replacement or refund as per the Seller's policies.

By proceeding with a bulk order, the Buyer acknowledges that they have read, understood, and agreed to the terms and conditions outlined herein.

 

EMBROIDERY

PLEASE NOTE: EMBROIDERY ITEMS CAN NOT BE RETURNED, IT IS AN EXPENSIVE AND TIME INTENSIVE PROCESS SO ONCE THE ORDER IS PLACED IT MAY NOT BE EXCHANGED OR RETURNED OR REFUNDED IF PRODUCTION HAS STARTED, ONLY CANCELED. NOTIFY US ASAP.